Medical Support Assistant Jobs in USA 2025 – Apply Now

The Des Moines VA Medical Center is the location of this position. Access, scheduling/coordinating appointments, collecting and updating demographic and insurance information, patient processing, and customer service are all influenced by the work of the Medical Support Assistant (MSA). Various aspects of personnel, training, compliance, reporting, and quality assurance are ensured by the MSA.

Check Also: Resident Care Assistant Jobs in USA – Apply Now

Key Points:

• Job Title: Medical Support Assistant Jobs in USA
• Job Type: Full-time
• Company: US Department of Veterans Affairs
• Salary: $35,499 – $55,287 a year
• Location: 3600 30th St, Des Moines, IA 50310
• Country: United States

benefits of Job:

• Competitive Compensation: Medical support assistants receive competitive salaries, with additional compensation for certifications, skills, and experience.
• Comprehensive Benefits: A multitude of employers provide health insurance, dental and vision coverage, retirement plans, paid time off, and medical leave.
• Job Security: The healthcare sector’s consistent expansion guarantees medical support assistants stable and secure employment opportunities.
• Opportunities for Career Advancement: Medical support assistants have the potential to advance to positions such as healthcare administrator, patient care coordinator, or medical office manager with the acquisition of additional certifications and experience.
• Flexible Work Schedules: Medical support assistants frequently have the option of a flexible schedule, which includes part-time, full-time, and shift-based positions, to accommodate a wide range of requirements.
• Skill Development: The position offers professional development by providing training and experience in medical terminology, scheduling, record-keeping, and patient interaction.
• Diverse Work Environments: Opportunities are available in a variety of healthcare settings, including hospitals, clinics, private practices, veterans’ facilities, and other facilities, providing a wide range of workplace options.
• Contribution to Patient Care: Assisting with administrative duties is instrumental in the facilitation of efficient healthcare operations, which in turn enhances patient satisfaction and care.
• In-Demand Role: The consistent demand for medical support assistants throughout the United States is a result of the growing demand for healthcare services.
• Work-Life Balance: In contrast to clinical positions, numerous positions offer a balance between work and personal life, with consistent hours and minimal overtime.
• Training and Certification Opportunities: Employers frequently offer or sponsor training in specialized areas, such as electronic health records (EHR) or HIPAA compliance.
• Pathway to Advanced Healthcare Careers: The position functions as an entry point for individuals who are interested in pursuing clinical or administrative healthcare positions through further education.
• Networking Opportunities: Assistants have the opportunity to establish connections within the healthcare industry by working alongside physicians, nurses, and administrators.
• Exposure to Advanced Technology: Assistants frequently operate contemporary healthcare technologies and systems, which provides them with valuable technological expertise.
• Supportive Work Culture: Healthcare facilities prioritize coordination and collaboration, thereby cultivating a positive and supportive work environment.
• Government Employment Benefits: Medical support assistants employed in federal facilities, such as VA hospitals, may be eligible for additional benefits, including pension plans, employment stability, and federal holidays.
• Community Impact: The position offers the potential to make a significant impact by guaranteeing that patients receive healthcare services that are both efficient and effective.

Duties of Medical Support Assistant Jobs in USA:

Major responsibilities encompass, but are not strictly limited to, the following:

• Collaborates with an interdisciplinary coordinated care team to ensure patient-centered care, completing receptionist and customer service responsibilities, as well as other responsibilities as assigned to ensure the expeditious and appropriate treatment of patients.
• Ensures the accurate identification of all patients by employing two forms of identification, thereby supporting patient safety standards. The incumbent is responsible for the facilitation and support of data integrity initiatives at the frontline.
• Assists patients, family members, and multidisciplinary personnel in the maintenance of unit flow. Providing direct consumer and patient services that are friendly, cooperative, and prompt.
• Answers/receives and routes phone calls in a timely and courteous manner, identifying the nature of requests and providing the requested information in accordance with established unit processes and privacy regulations. It is imperative to communicate procedures to veterans and their family members in a compassionate, caring, and sensitive manner, whether in person or over the phone.
• Assists in the expeditious and efficient retrieval of outside provider records, as well as the management of faxes, provider orders, and mail.
• STAT, NOW, or ASAP orders will be hand-delivered to the charge nurse or the nurse in the patient’s neighborhood if the charge nurse is unavailable. Provider orders are consistently processed within one hour of receipt, with an uncommon need for correction.
• Manages position responsibilities independently with minimal supervision, establishing priorities and deadlines and modifying the flow and sequencing of the work to meet the needs of the team and patients.
• Consistently endeavors to enhance procedures that influence outcomes and enhance the service.
• Provides the appropriate providers and treatment specialty. Performs interward transfers, admits, and discharges patients from the unit. Maintaining an up-to-date admission and discharge journal.
• Maintains an accurate schedule for interdisciplinary team meetings (IDTs) and informs team members of any alterations via email.
• Guarantees that a daily appointment schedule is posted and maintained with precision.
• Prepares for admissions and discharges by ensuring that the admission packet is completed and available for the patient’s arrival, and the discharge packet is prepared similarly.
• Enters work orders and notifies the nurse manager or designee of any delays through appropriate follow-up.
• Ensures that there are sufficient clerical supplies available by ordering and maintaining them while also being careful not to overstock or squander them. Ensures that the work area is kept clean and secure.
• Ensures the continuity of inpatient and outpatient care by coordinating administrative services for veterans, family members, caregivers, and public, administrative, and clinical staff. Appointments for return to clinic (RTC) are scheduled and followed up on as necessary. In the event that travel is necessary, ensure that this is arranged for the journey to and from the appointment.
• The incumbent is committed to establishing and sustaining effective working relationships with all clinical and administrative personnel in order to establish the priorities of activities that support direct patient care. Additionally, the incumbent provides willing assistance to colleagues.
• Facilitates the orientation of new employees by leveraging the unit’s collective knowledge and expertise.
• Interprets and implements a multifaceted collection of relevant laws, regulations, directives, and policies that are relevant to the administration of VA healthcare benefits.
• The capacity to distribute and balance the workload among employees in accordance with established workflow or job specialization ensures that the assigned workload is completed in a timely manner and that each employee has an adequate amount of work to keep them occupied. Maintains adaptability in response to fluctuations in workload and schedule.
• Responsible for the maintenance of supplies and forms, as well as the completion of personnel reports and rosters. Ensures that all patients have active clinical records. Chart filing is completed within one workday of discharge, and discharge records are filed in their entirety. The records that necessitate inclusion in an electronic record are appropriately labeled and submitted for scanning in accordance with the scanning specifications. Necessitates consistent coordination to guarantee compliance and standardization, as well as frequent modifications to VHA directives, regulations, and local policies.
• Performs specialized audits, studies, or surveys to aid in the development of procedures and to assist employees in the collection of accurate and applicable data for reporting purposes and revenue generation.

Requirements of Medical Support Assistant Jobs in USA:

• In order to be considered for this position, you must be a citizen of the United States.
• Prior to appointment, all applicants provisionally selected for VA employment in a testing-designated position are required to undergo a urinalysis to assess for illegal drug use. VA will not hire applicants who decline to undergo testing.
• For males born after December 31, 1959, Selective Service Registration is mandatory.
• Proficiency in both written and spoken English is required.
• You may be required to complete a probationary period.
• Subject to a security/background investigation.
• An online induction process will be mandatory for selected applicants.
• Must successfully complete a physical examination prior to employment.
• All Department of Veterans Affairs Health Care Personnel (HCP) are required to participate in the seasonal influenza vaccination program.
• All Veterans Health Administration Health Care Personnel (HCP) are required to participate in the Coronavirus Disease 2019 (COVID-19) vaccination program. For further information, please refer to the “Additional Information” section below.

Qualifications:

Basic Requirements:

• United States Citizenship.
• Experience and Education.

(1) Experience: A minimum of six months of experience in administrative, clerical, office, or customer service work that demonstrates the capacity to acquire the specific knowledge and skills required to fulfill the responsibilities of the position.

OR,

(2) Education: One year beyond high school (TRANSCRIPTS REQUIRED);

OR,

(3) Experience/Education Combination: In order to qualify for the entry level, an equivalent combination of education and experience is required (TRANSCRIPTS REQUIRED).

Foreign Education: Education completed outside the United States must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials in order to be considered creditable. This education must have been deemed at least equivalent to that obtained in conventional U.S. programs.

Grade Determinations:

Medical Support Assistant, GS-3 (Entry Level)

• Experience or Education. There are no additional requirements beyond the fundamental ones.
• Demonstrated Knowledge, Skills, and Abilities. Candidates are required to exhibit each of the KSAs listed below:
  • The capacity to interact with individuals in a courteous and helpful manner in order to provide instructions and schedule appointments, as well as to meet and communicate with them.
  • Capacity to input administrative data into patient systems using computer systems.
  • Capacity to acquire and apply fundamental medical terminology in order to document physician requests and patient communications regarding subsequent medical treatment.

Medical Support Assistant, GS-4 (Developmental Level)

• Experience. A year of experience in administrative, clerical, office, or customer service work that demonstrates the capacity to acquire the specific knowledge and skills required to fulfill the responsibilities of the position.
• Education. Two years of post-secondary education (TRANSCRIPTS REQUIRED).
• Demonstrated Knowledge, Skills, and Abilities. Candidates are required to exhibit each of the KSAs listed below:
  • The capacity to engage in courteous and helpful communication and interaction with individuals from a variety of backgrounds and other members of the health care team in order to [enhance the quality of medical care for patients].
  • The capacity to operate and navigate between a variety of office automation software and equipment, including computer systems, web-based scheduling programs, insurance collection systems, scanning software, multiple-line phone systems, and electronic faxing programs, in order to facilitate patient care.
  • Proficiency in fundamental medical terminology to facilitate patient care.
  • Proficiency in the recording of patient communications and the comprehension of physician requests for follow-up medical care in internal or external clinics.

Medical Support Assistant, GS-5 (Full Performance)

• Experience: One year of experience that is equivalent to the [GS-4] grade level;
• Education: Four years of post-secondary education (TRANSCRIPTS REQUIRED).
• Demonstrated abilities, skills, and knowledge: Candidates are required to exhibit each of the KSAs listed below:
  • Ability to operate computerized programs and systems to enter, modify, and retrieve sensitive [medical and patient identifying] information [(PII)] into or from electronic [health] records, scheduling systems, and/or reports.
  • Advanced comprehension of medical terminology that is specifically designed to facilitate the comprehension of medical diagnoses and procedures, thereby enabling the clinical staff to effectively communicate patient instructions.
  • Capacity to arrange medical consultations in a clinical environment.
  • The capacity to work independently in the completion of a diverse array of responsibilities, including patient support work.
  • Capacity to engage in professional and effective communication with both internal and external consumers, whether in person, electronically, or by telephone.
  • The capacity to identify customer concerns and refer them to the appropriate personnel as needed to ensure a satisfactory resolution is a skill in customer service.

Preferred Experience: Experience in administrative work, including clerical, office, and customer service, that demonstrates the capacity to acquire the specific knowledge and skills required to fulfill the responsibilities of the position.

Reference: For additional details regarding this qualification standard, please refer to the following website:

More Info

This position requires a complete performance level of GS5. The grade at which an applicant may be selected for this position is within the range of GS-3 to GS-5.

Physical Requirements: As part of the pre-employment process for this position, you will be required to undergo a physical examination or evaluation. During the evaluation or examination, inquiries regarding environmental factors or physical demands may be addressed.

Education:

IMPORTANT: If you are relying on your education for all or a portion of your qualifications, a transcript must be included with your application.

Note: In order to qualify for Federal employment, only education or degrees from accredited colleges, universities, schools, or institutions that are recognized by the U.S. Department of Education may be used. Your educational background may be verified. In order to receive credit for foreign education, you must submit a Certificate of Foreign Equivalency with your transcript if you are using it to fulfill qualification requirements.

Additional information:

Earning Annual (Vacation) Leave or Receiving Service Credit: Federal employees accumulate annual leave at a rate of 4, 6, or 8 hours per pay period, contingent upon their tenure as federal employees. Certain applicants may be eligible for credit toward annual leave accrual as a result of their military service or prior employment experience. This credited service can be employed to ascertain the rate at which they become eligible for annual leave. This credit is not guaranteed and must be requested and approved prior to the appointment date.

If you are applying for a position at the agency, you may have the opportunity to opt-in to make your resume available to hiring managers who are responsible for comparable positions. Your application for this announcement is not affected by opting in, nor is it guaranteed that you will be considered for any additional positions.

• This job opportunity announcement has the potential to fill additional positions.
• This position is classified as Excepted Service and does not grant competitive status.
• VA promotes the application of individuals with disabilities. The health-related positions in VA are not covered by the Schedule A excepted appointment authority and are governed by Title 38.

In accordance with VHA Directive 1193.01, VHA health care personnel (HCP) are obligated to receive a complete COVID-19 vaccination, with the exception of any medical, religious, or pregnancy-related exemptions mandated by law. Remote personnel who visit VHA locations infrequently are not included in the list of VHA HCPs.

If you are chosen, you will be required to submit documentation of proof of vaccination and be completely vaccinated against COVID-19 prior to your start date. The agency will furnish supplementary information regarding the necessary information or documentation and the procedure for requesting a legally mandated accommodation from this requirement through the reasonable accommodation process.

Please contact the agency contact mentioned in this job opportunity announcement if you are unable to apply online or require an alternative mode of document submission.

The Department of Veterans Affairs is prohibited from soliciting an applicant’s criminal history prior to accepting a tentative job offer per the Fair Chance to Compete Act. Visit The Fair Chance Act’s Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) website for additional details regarding the Act and the complaint process.

The Department of Veterans Affairs is prohibited from soliciting an applicant’s criminal history prior to accepting a tentative job offer per the Fair Chance to Compete Act. For additional details regarding the Act and the complaint process,  Please visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.

This model is based on three fundamental components. This is accomplished within the context of therapeutic relationships and healing environments, as well as a connection to the veteran’s community. This is consistent with the Veterans Health Administration (VHA) Mission Statement, which is to honor America’s Veterans by delivering exceptional health care that enhances their health and well-being.

How You Will Be Evaluated?

You will be assessed for this position on the basis of your ability to satisfy the aforementioned qualifications.

Please be as specific and explicit as possible when describing your experience. We are prohibited from making assumptions regarding your experience. Verification of your application, resume, curriculum vitae, and/or supporting documentation will be conducted. Please ensure that you adhere to all instructions meticulously. Consideration for employment may be influenced by errors or omissions.

The term “experience” encompasses both paid and unpaid work, as well as volunteer work completed through national service programs (e.g., AmeriCorps, Peace Corps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work is a valuable source of training and experience that can directly lead to paid employment, as well as a means of developing critical competencies, knowledge, and skills. All qualifying experience, including volunteer work, will be recognized.

The Department of Veterans Affairs conducts pre-employment reference checks as a method of assessment during the hiring process. This process is used to verify the information provided by a candidate (e.g., on a resume or during an interview or hiring process), to acquire additional information about a candidate’s abilities, and to assist a hiring manager in making a final selection for a post.

The VA has a policy of not denying employment to individuals who have experienced financial hardships or periods of unemployment.

Transitioning Service Members and Veterans: Please visit the VA for Vets website to access career-search resources for veterans who are interested in employment at VA, career development services for our current veterans, and coaching and reintegration support for military service members.

Required Documents:

In order to be considered for this position, a comprehensive Application Package must be submitted, which should include:

• Resume

The following documents are acceptable and may be required if they are relevant to your eligibility and/or qualifications for this position. Please utilize this checklist to guarantee that all necessary documents have been included in your application, including a copy of your transcript (if you are utilizing education to qualify), SF-50s (current/former Federal employees), and so forth.

• Cover Letter
• DD-214/ Statement of Service
• Disability Letter (VA)
• *Highly Recommended* Write to the Knowledge, Skills, and Abilities (KSAs) on a separate document – KSAs are found under qualification/grade requirements in the announcement.
• Resume
• SF-50/ Notification of Personnel Action
• Transcript

Veterans’ Preference: In the questionnaire, eligible veterans should indicate their preference for 5pt (TP), 10pt (CP/CPS/XP), or Sole Survivor Preference (SSP) when applying for federal jobs. You are required to submit a legible copy of your DD214(s), which should identify the dates and character of service (general, honorable, etc.). If you are currently serving on active duty and anticipate being released or discharged within 120 days, you are required to submit documentation regarding your active duty service.

This documentation should include the dates of service, the character of service (e.g., honorable, general), and the dates of imminent separation. Additionally, disabled veterans and other individuals who are eligible for a 10-point preference (such as widows or mothers of eligible veterans) must submit an SF-15 “Application for 10 Point Veteran Preference” along with the necessary substantiation as specified on the form. Documentation is necessary to grant preference. For more information about the Veterans’ Preference, please visit the following link: Feds Hire Vets – Veterans – Job Seekers – Veterans’ Preference.

How to Apply For Medical Support Assistant Jobs in USA?

We strongly encourage all applicants to submit their applications online. In order to be considered for this position, you must submit the documentation outlined in the Required Documents section below and complete the entire questionnaire. In order to be considered, the entire application packet must be submitted by 11:59 PM (ET) on 12/12/2024. To view the questionnaire.

• To initiate the process, select “Apply Online” to establish a USAJOBS account or to access your existing account. Select your USA JOBS resume and/or other supporting documents by following the prompts and completing the occupational questionnaire.
• To submit your application bundle, click “Submit My Answers.”

More Info

Frequently Asked Questions: